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OraVu Returns and Damaged Items Policy


If for any reason you are not satisfied with an item sold by OraVu, you can return your unused purchase in its original packaging with all accessories, manuals & parts for a refund per the terms and conditions outlined below. For most items, you have 30 days from the date of delivery to make a return. Refunds will be issued within 60 days of receipt of returned item.
Where appropriate, refunds will be issued in the same form as the original method of payment. In the case of products financed by a third party, a check will be issued in the name of the purchaser on file. We reserve the right to limit or decline a refund or exchange, such as in the case of damaged items returned to OraVu without a customer damage report filed.


Restocking Fees


Many items do not have a restocking fee if they are returned unused and in original packaging. See the list below for details.

  • DeVA system - 20% Plus refurbishment, if necessary

  • Undamaged units only, within 30 days of training.

  • No refunds after 30 days. Items must be return shipped in original packaging.

  • Xplorers hand tools 20% Must be unused and returned in original packaging.

  • No refunds after 30 days.

  • ViRSS Sheaths -  NA No returns or refunds for sheaths, except as covered under Warranty.

  • Replacement fiberscope 20% - Must be unused and returned in original packaging.

 

No refunds after 30 days, except as covered under Warranty.

Other replacement parts None Must be unused and returned in original packaging.
No refunds after 30 days from delivery.


Training - No refunds for training.


Return Shipping


Customer pays all shipping costs except in the case of defective or products that arrive damaged at the customer site. Please refer to the product’s Warranty for shipping associated with defective products.


Delivered items mandatory damage reporting requirement.


Carefully examine your purchases upon delivery. Any visible damage on delivered items must be reported within 3 business days of its delivery to be eligible for a refund or exchange. To report damages, call Support at 1-480-884-1552 between the hours of 8:00am and 6:00pm MST Monday through Friday, except federal holidays.


Defective Products


For items determined to be due to manufacturer’s defect, please refer to the Warranty provided with your product.


Restocking fees do not apply when item is returned as defective or because incorrect product was delivered.